Privacy Policy
We take your privacy seriously. This policy explains what data we collect, how we use it, and your rights regarding your personal information.
Local Processing
All audio processing happens on your device. We never see or hear your audio.
No Tracking
We don't track your browsing activity or sell your data to advertisers.
GDPR Compliant
Full compliance with EU data protection regulations and your right to be forgotten.
Encryption
All data is encrypted using AES-256 at rest and TLS 1.3 in transit.
1. Overview
This Privacy Policy explains how Jyv Technologies, Inc. ("Jyv," "we," "us," or "our") collects, uses, and protects your personal information when you use Jyv Desktop ("the Software") and our related services.
We are committed to protecting your privacy and being transparent about our data practices. By using the Software, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Information You Provide
- Account Information: Email address, name, and password when you create an account
- Payment Information: Billing address and payment method (processed securely by Stripe)
- Profile Data: Preferences, settings, and customizations you configure
- Support Communications: Messages you send to our support team
Information Collected Automatically
- Device Information: Operating system, device type, and hardware specifications
- Usage Analytics: Features used, session duration, and crash reports
- License Information: Activation status and device registration
What We Do NOT Collect
- Audio content or recordings
- Contents of your conversations
- Screen recordings or screenshots
- Browsing history or activity outside the app
- Location data (GPS/precise location)
3. How We Use Information
We use the information we collect to:
- Provide, maintain, and improve the Software
- Process transactions and manage your subscription
- Send important service updates and security alerts
- Provide customer support and respond to inquiries
- Analyze usage patterns to improve our products
- Detect and prevent fraud or abuse
- Comply with legal obligations
We will never sell your personal information to third parties or use it for advertising purposes without your explicit consent.
5. Data Storage & Security
We implement industry-standard security measures to protect your personal information:
- Encryption: AES-256 encryption at rest and TLS 1.3 in transit
- Access Controls: Strict access controls and authentication
- Regular Audits: Annual third-party security audits
- Data Centers: SOC 2 certified cloud infrastructure
We retain your data only as long as necessary to provide our services or as required by law. You can request deletion of your data at any time.
6. Your Rights
Depending on your location, you may have the following rights:
Access
Request a copy of your personal data
Correction
Update inaccurate information
Deletion
Request deletion of your data
Portability
Export your data in a standard format
Opt-out
Opt out of marketing communications
Restrict
Limit how we process your data
To exercise these rights, please contact us at privacy@jyv.ai. We will respond to your request within 30 days.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
9. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses for EU data transfers.
10. Policy Changes
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the Software. Your continued use after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices:
123 Innovation Drive, Suite 400
San Francisco, CA 94105